Repair Department Hours:

You can drop off or pick up your blinds Monday to Friday from 9:00am to 5:00pm. Our repair technician will inspect your blinds to determine whether a repair is possible. Please note that a $25 non-refundable inspection and processing fee is due at the time you drop off your blinds. If we are able to do your repair, we will give you a call when you can pick up your blinds.

Please be aware that most repairs require that you leave the blind with us for a several days and sometimes longer if parts have to be ordered.

FINDING THE RIGHT PART

Need a part for your blind? Not sure how to fix it? We will ask you for some specific information about your window coverings to ensure that we provide you with the correct parts and repair instructions. Here are a few basic pieces of information that will help us help you:

Provide the Age of Your Product. With all of the great enhancements and improvements throughout the years, most repairs are product-specific and age dependent.

Provide Your Product’s Name or Type (for example, Duette, Silhouette, vertical blind, wood blind). To try to identify your specific product you can explore the Products section on our website where you will find a description of the product and a photo gallery.

Provide Your Product’s Operating System (for example, cord loop, cordless, standard cord lock, motorized).

We offer full repair services including repairing broken cords on blinds, cutting down blinds, and making custom length drapery tracks. Repairs can be done either in your home or in our store. Please note that manufacturers’ warranties cover the parts and labour for the repair, but they do not cover any in-home trip charges. A trip charge applies for all in-home repairs.

We carry a large selection of parts for the products we sell including such items as:

  • Valance clips
  • Tilt wands
  • Cord connectors and tassels
  • Cord
  • Beaded chain
  • Hold down brackets
  • End caps
  • Bottom weights and chain for verticals
  • Cordless handles
  • Battery wands
  • Remote controls

Please note: Manufacturers change their products frequently and replacement parts for older blinds may not be available or match exactly to the original part.