We are currently experiencing a high volume of repair requests so please be aware that our repair times are running longer than usual.
Repair Department Hours:
Our on-site repair technician is available Monday to Thursday from 9:00am to 4:00pm. Fridays and Saturdays the showroom is open but our repair department is closed. You are still able to drop off or pick up your blinds from our reception desk but the repair technician is not available.
Please be aware that most repairs require that you leave the blind with us for a minimum of 48 hours.
FINDING THE RIGHT PART
Need a part for your blind? Not sure how to fix it? We will ask you for some specific information about your window coverings to ensure that we provide you with the correct parts and repair instructions. Here are a few basic pieces of information that will help us help you:
Provide the Age of Your Product. With all of the great enhancements and improvements throughout the years, most repairs are product-specific and age dependent.
Provide Your Product’s Name or Type (for example, Duette, Silhouette, vertical blind, wood blind). To try to identify your specific product you can explore the Products section on our website where you will find a description of the product and a photo gallery.
Provide Your Product’s Operating System (for example, cord loop, cordless, standard cord lock, motorized).
We offer full repair services including repairing broken cords on blinds, cutting down blinds, and making custom length drapery tracks. Repairs can be done either in your home or in our store. Please note that manufacturers’ warranties cover the parts and labour for the repair, but they do not cover any in-home trip charges. A trip charge applies for all in-home repairs.
We carry a large selection of parts for the products we sell including such items as:
- Valance clips
- Tilt wands
- Cord connectors and tassels
- Beaded chain
- Hold down brackets
- End caps
- Bottom weights and chain for verticals
- Cordless handles
- Battery wands
- Remote controls
Please note: Manufacturers change their products frequently and replacement parts for older blinds may not be available or match exactly to the original part.